Return Policy
To request a return, email support@giuliasjems.com within 60 days of receiving your order. Include your order number and the reason for your request. We will provide return instructions and the return shipping address after you contact us.
Return eligibility
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
Personalized and customized items
Personalized or customized items may not be eligible for return unless they arrived defective or damaged. If a return of a personalized or customized item is approved, store credit rather than a refund to the original payment method applies. Please contact us so we can review your request.
Damaged or defective items
If your item arrives damaged or defective, email photos of the item to support@giuliasjems.com within 7 days of delivery. Include your order number and a description of the issue. We will review it and provide next steps.
Returns and refunds
After you contact us, we will provide instructions for returning an eligible item. Once we receive and inspect it, we will process the refund. Refunds for eligible non-personalized items are issued to the original payment method. Please allow up to 7–10 days for the refund to appear in your account, depending on your financial institution's processing times.
Questions? Email support@giuliasjems.com.